Order Policies & Disclaimers

Allergy Notice

The Cake Studio NY is not a nut-free, dairy-free, gluten-free, or soy-free facility. Our cakes contain eggs, milk, wheat, and tree nuts, and may come into contact with other allergens.

Shipping Schedule, Weekly Cycle, and Cut-Off

  • We ship every Tuesday and Wednesday.
  • The weekly order cut-off is Sunday at 12:00 PM (noon) Eastern, unless we have already reached our maximum weekly capacity.
  • Orders placed before Sunday noon will ship that upcoming Tuesday or Wednesday.
  • Orders placed after Sunday noon will automatically ship the following week.
  • If capacity is reached before Sunday, your order will also ship the following week.

Free Shipping (UPS & USPS Priority Mail)

At The Cake Studio NY, we offer FREE shipping through UPS and USPS Priority Mail.

  • Orders typically arrive within 3–4 business days after shipment.
  • Orders to the tri-state area and neighboring states often arrive within 1–2 business days.
  • Delivery times may vary based on destination and may be affected by weather or carrier delays.
  • Free shipping is not available for orders to Alaska or Hawaii.

Expedited Next-Day Delivery (Available in Select Areas)

For faster delivery, expedited options are available at checkout for an additional cost.

  • If shipped on Tuesday, next-day delivery should arrive by Wednesday.
  • If shipped on Wednesday, next-day delivery should arrive by Thursday.
  • Eligibility is confirmed at checkout after entering your address.

Two-Day Delivery (Available in Select Areas)

A budget-friendly two-day expedited option may be available depending on location.

  • Availability is location-dependent.
  • Eligibility is confirmed at checkout after entering your address.

Order Processing Timeframe

  • Orders are processed on a first-come, first-served basis.
  • A limited number of cakes are shipped weekly to ensure the highest quality.
  • If your order exceeds our weekly shipping capacity or is placed after the Sunday noon cut-off, it will be scheduled for shipment the following week.
  • Once shipped, you will receive tracking information to monitor progress.
  • Delivery times may be affected by weather or carrier delays.

Order Cancellation Policy

  • If you need to cancel an order, please email info@thecakestudiony.com with your billing name and order number as soon as possible.
  • Cancellations should be requested within 24 hours of placing the order.
  • Please note that cancellations are not always guaranteed. Once an order has entered our processing stage, when ingredients are purchased, and production is scheduled, we may not be able to cancel.
  • For this reason, cancellations made closer to the shipping date (e.g., several days after placing the order) are unlikely to be approved.
  • Once an order has been shipped and fulfilled, we are unable to stop, reroute, or cancel the shipment.

Summer Shipping Notice

To ship during summer, we would need next-day air and special packaging, which would significantly increase costs. To avoid raising our prices during the summer months, we pause shipments from June through August.

  • High temperatures can affect cakes during transit, and we want them to arrive in the best possible condition.
  • Our last shipment before the break goes out at the end of May.
  • We resume shipping in September when the weather cools.

What Are Pre-Orders?

During busy times such as the holiday season, we may offer pre-orders so customers can reserve a spot in our production schedule when we are fully booked.

  • This information will be clearly noted on our website at the time of ordering.
  • Once we resume or reopen shipping, pre-orders will be sent out on the next available Tuesday.

How to Reach Us

The best way to contact us is via email at info@thecakestudiony.com.

  • Due to the high volume of spam, social media inquiries may go unnoticed.
  • For questions about your order, potential orders, or shipping services, please email us.
  • If you have any special requests, kindly email us before your order ships so we can address them.
  • Once an order has been shipped and fulfilled, we are unable to stop, reroute, or make changes.

Customer Contact Information

Please provide a valid email address and phone number when placing an order.

  • This ensures we can reach you to discuss your order, notify you of any delays, or communicate cancellations due to weather or other unforeseen events.
  • Avoid using outdated contact information to ensure smooth communication.

Incorrect or Incomplete Addresses

Accurate shipping information is critical to ensure smooth, timely delivery. Please review your address carefully, including apartment or suite numbers, before placing an order.

Policy for Undeliverable Packages

  • No refunds or replacements will be issued for orders that are undeliverable due to incorrect or incomplete addresses provided by the customer.
  • Because cakes are perishable, returned undeliverable packages must be discarded for safety and quality reasons.
  • Having incurred the costs of shipping, packaging, ingredients, and labor, we cannot issue refunds or replacements once the order has been fulfilled and shipped if it is undeliverable due to an address issue provided by the customer.
  • We strongly encourage all customers to double-check their shipping details to avoid these issues.

Lost Shipments

If your order is lost in transit, as confirmed by the carrier, we will provide a full refund or replacement.

Cake Storage & Serving Suggestions

  • To maintain freshness, refrigerate your cake upon delivery if not consuming it right away.
  • Cakes may be refrigerated for up to 2–3 days. Some customers have reported keeping them longer, but for optimal taste and freshness, we recommend 2–3 days.
  • Freezing: We do not recommend freezing cakes in the tin. If you wish to freeze, remove the cake from the tin, place it in an airtight, freezer-safe container, and it may keep for 2–3 months.
  • Do not serve cold. For the best flavor and texture, allow the cake to reach room temperature before serving.
  • If serving after refrigeration, microwave a slice for a few seconds to warm it slightly.

Carefully Packaged for Freshness & Quality

We take great care in packaging each cake to help it arrive in excellent condition.

  • Due to transit handling, some meringue (suspiro) may adhere to the parchment paper.
  • This does not affect the quality or flavor. Any meringue that adheres can be gently scraped off with a butter knife if desired.

Refunds, Replacements & Return Policy

All Sales Are Final
Because this is an edible and perishable product, returns are not accepted.

When Refunds or Replacements Apply
Refunds or replacements are only considered if:

  • The cake arrives spoiled or damaged during shipping.
  • A quality issue is confirmed through required documentation and, if applicable, return.

Immediate Video Documentation (Required)

  • Upon receiving your delivery, record a clear, unedited video immediately upon opening the package.
  • The video must show the entire cake and packaging.
  • Highlight areas of concern clearly.
  • Cut a slice and show both the slice and the remaining cake from all angles so the interior and exterior can be assessed.
  • Claims submitted without an immediate video upon receipt cannot be processed.

Submission Timeline

  • Video and requests must be submitted within 24 hours of delivery.
  • Requests submitted later cannot be processed.

Product Returns

  • A return will only be requested if necessary for evaluation.
  • If a return is approved due to a confirmed quality issue, a prepaid return label will be provided.
  • Returns are not accepted for any other reason. Refunds or replacements will not be provided for cakes that have been partially consumed or altered in any way.

Please be advised that we reserve the right to decline refund or replacement requests if submitted documentation and returned products do not clearly confirm a quality issue present at the time of delivery. Customer satisfaction is our top priority, and we are committed to providing not only exceptional cakes but also outstanding service. These policies are implemented to protect us from potential abuse and fraud.

Aviso de Alergias

The Cake Studio NY no es una instalación libre de nueces, lácteos, gluten o soya. Nuestros bizcochos contienen huevos, leche, trigo y nueces de árbol, y pueden entrar en contacto con otros alérgenos.

Calendario de Envíos, Ciclo Semanal y Fecha Límite

  • Hacemos envíos todos los martes y miércoles.
  • La fecha límite semanal para ordenar es el domingo a las 12:00 PM (mediodía) hora del Este, a menos que ya hayamos alcanzado nuestra capacidad máxima semanal.
  • Los pedidos realizados antes del domingo al mediodía se enviarán el martes o miércoles de esa misma semana.
  • Los pedidos realizados después del domingo al mediodía se enviarán automáticamente la semana siguiente.
  • Si alcanzamos la capacidad máxima antes del domingo, su pedido también se enviará la semana siguiente.

Envío Gratis (UPS y USPS Priority Mail)

En The Cake Studio NY ofrecemos envío gratis a través de UPS y USPS Priority Mail.

  • Los pedidos normalmente llegan dentro de 3 a 4 días laborables después del envío.
  • Los pedidos hacia el área triestatal y estados cercanos suelen llegar dentro de 1 a 2 días laborables.
  • Los tiempos de entrega pueden variar según el destino y pueden verse afectados por el clima o retrasos del transportista.
  • El envío gratis no está disponible para pedidos hacia Alaska o Hawái.

Entrega Acelerada al Día Siguiente (Disponible en Áreas Selectas)

Para entregas más rápidas, ofrecemos opciones aceleradas al momento de pagar por un costo adicional.

  • Si se envía el martes, la entrega al día siguiente debería llegar el miércoles.
  • Si se envía el miércoles, la entrega al día siguiente debería llegar el jueves.
  • La disponibilidad se confirma al momento de pagar después de ingresar su dirección.

Entrega en Dos Días (Disponible en Áreas Selectas)

Una opción acelerada y económica de dos días puede estar disponible dependiendo de la ubicación.

  • La disponibilidad depende de la ubicación.
  • La elegibilidad se confirma al momento de pagar después de ingresar su dirección.

Tiempo de Procesamiento de Pedidos

  • Los pedidos se procesan por orden de llegada.
  • Solo se envía un número limitado de bizcochos cada semana para garantizar la mejor calidad.
  • Si su pedido excede nuestra capacidad semanal o se realiza después de la fecha límite del domingo al mediodía, se programará para enviarse la semana siguiente.
  • Una vez enviado, recibirá información de rastreo para monitorear el progreso.
  • Los tiempos de entrega pueden verse afectados por el clima o retrasos del transportista.

Políticas  / Términos de Cancelación de Pedidos

  • Si necesita cancelar un pedido, envíe un correo a info@thecakestudiony.com con su nombre de facturación y número de orden lo antes posible.
  • Las cancelaciones deben solicitarse dentro de las 24 horas de haber realizado su pedido.
  • Tenga en cuenta que las cancelaciones no siempre están garantizadas. Una vez que un pedido ha entrado en la etapa de procesamiento; cuando se compran los ingredientes, y se programa la producción, es posible que no podamos cancelarlo.
  • Por esta razón, las cancelaciones hechas varios días después de realizar el pedido o cerca de la fecha de envío probablemente no se aprueben.
  • Una vez que un pedido ha sido enviado y completado, no es posible detenerlo, redirigirlo o cancelarlo.

Aviso de Envíos en Verano

Para enviar durante el verano, sería necesario usar envío aéreo al día siguiente y empaques especiales, lo cual aumentaría significativamente los costos. Para evitar subir nuestros precios en los meses de verano, pausamos los envíos de junio a agosto.

  • Las altas temperaturas pueden afectar los bizcochos durante el tránsito, y queremos que lleguen en las mejores condiciones posibles.
  • Nuestro último envío antes de la pausa sale a finales de mayo.
  • Reanudamos los envíos en septiembre cuando el clima se enfría.

¿Qué son las Pre-Ordenes?

Durante temporadas de alta demanda como las fiestas, podemos ofrecer pre-órdenes para que los clientes reserven un espacio en nuestro programa de producción cuando ya estamos totalmente reservados.

  • Esta información se mostrará claramente en nuestro sitio web al momento de ordenar.
  • Una vez que reanudemos o reabramos los envíos, las pre-órdenes se enviarán el próximo martes disponible.

Cómo Comunicarse con Nosotros

La mejor manera de contactarnos es por correo electrónico a info@thecakestudiony.com.

  • Debido al alto volumen de mensajes no deseados, las consultas por redes sociales pueden no ser vistas.
  • Para preguntas sobre su pedido, pedidos potenciales o servicios de envío, por favor escríbanos por correo electrónico.
  • Si tiene solicitudes especiales, envíenos un correo antes de que su pedido sea enviado para poder atenderlas.
  • Una vez que un pedido ha sido enviado y completado, no podemos detenerlo, redirigirlo o modificarlo.

Información de Contacto del Cliente

Por favor, proporcione un correo electrónico y número de teléfono válidos al realizar un pedido.

  • Esto asegura que podamos comunicarnos con usted en caso de retrasos, problemas o cancelaciones por clima u otros eventos imprevistos.
  • Evite usar información de contacto desactualizada para garantizar una comunicación fluida.

Direcciones Incorrectas o Incompletas

La información de envío precisa es fundamental para una entrega puntual. Por favor, revise su dirección cuidadosamente, incluyendo números de apartamento o suite, antes de realizar un pedido.

Políticas / Términos para Paquetes No Entregables

  • No se emitirán reembolsos ni reemplazos para pedidos que no se puedan entregar debido a direcciones incorrectas o incompletas proporcionadas por el cliente.
  • Debido a que los bizcochos son perecederos, los paquetes devueltos como no entregables deben ser desechados por razones de seguridad y calidad.
  • Habiendo incurrido en los costos de envío, empaquetado, ingredientes y mano de obra, no podemos emitir reembolsos ni reemplazos una vez que el pedido ha sido procesado y enviado, si resulta imposible de entregar debido a un problema con la dirección proporcionada por el cliente.
  • Recomendamos encarecidamente que todos los clientes verifiquen su dirección antes de ordenar para evitar estos problemas.

Pedidos Perdidos

Si su pedido se pierde en tránsito, y la compañía de transporte lo confirma, le daremos un reembolso completo o un reemplazo.

Almacenamiento y Sugerencias para Servir el Bizcocho

  • Para mantener la frescura, refrigere su bizcocho al recibirlo si no lo va a consumir de inmediato.
  • Los bizcochos pueden refrigerarse hasta por 2–3 días. Algunos clientes los han conservado por más tiempo, pero para un sabor y frescura óptimos recomendamos 2–3 días.
  • Congelación: No recomendamos congelar el bizcocho dentro de la lata. Si desea congelarlo, retírelo de la lata, colóquelo en un recipiente hermético apto para congelador, y puede conservarse por 2–3 meses.
  • No servir frío. Para mejor sabor y textura, deje que el bizcocho llegue a temperatura ambiente antes de servirlo.
  • Si se sirve después de refrigerarlo, caliente una rebanada en el microondas por unos segundos para templarla.

Empaque Cuidadoso para Frescura y Calidad

Ponemos gran cuidado en empacar cada bizcocho para que llegue en excelentes condiciones.

  • Durante el transporte, algo de suspiro puede adherirse al papel encerado.
  • Esto no afecta la calidad ni el sabor. El suspiro que se adhiera puede rasparse suavemente con un cuchillo de mantequilla si lo desea.

Reembolsos, Reemplazos y Políticas / Términos de Devoluciones

Todas las Ventas son Finales
Debido a que este es un producto comestible y perecedero, no se aceptan devoluciones.

Cuándo Aplican los Reembolsos o Reemplazos
Los reembolsos o reemplazos solo se consideran si:

  • El bizcocho llega dañado o descompuesto durante el envío.
  • Se confirma un problema de calidad a través de la documentación requerida y, si corresponde, una devolución.

Documentación en Video Inmediata (Requerida)

  • Al recibir su pedido, grabe un video claro y sin editar inmediatamente al abrir el paquete.
  • El video debe mostrar el bizcocho completo y el empaque.
  • Resalte claramente cualquier área de preocupación.
  • Corte una rebanada y muestre tanto la rebanada como el bizcocho restante desde todos los ángulos para evaluar la calidad interior y exterior.
  • Las reclamaciones enviadas sin video inmediato al recibirlo no podrán procesarse.

Plazo para Enviar Reclamos

  • El video y la solicitud deben enviarse dentro de las 24 horas posteriores a la entrega.
  • Las solicitudes enviadas después de ese plazo no podrán procesarse.

Devoluciones de Producto

  • Una devolución solo será solicitada si es necesaria para evaluación.
  • Si una devolución es aprobada por un problema de calidad confirmado, se proporcionará una etiqueta de devolución prepagada.
  • Las devoluciones no se aceptan por ninguna otra razón.
  • No se emitirán reembolsos ni reemplazos para bizcochos que hayan sido parcialmente consumidos o alterados de cualquier manera.

Tenga en cuenta que nos reservamos el derecho de rechazar solicitudes de reembolso o reemplazo si la documentación enviada y los productos devueltos no confirman claramente un problema de calidad presente en
el momento de la entrega. La satisfacción del cliente es nuestra máxima prioridad y estamos comprometidos a brindar no solo bizcochos excepcionales, sino también un servicio de excelencia. Estas políticas se implementan para protegernos de posibles abusos y fraudes.

Allergy Notice
The Cake Studio NY is not a nut-free, dairy-free, gluten-free, or soy-free facility. Our cakes contain eggs, milk, wheat, and tree nuts, and may come into contact with other allergens.

Your life’s special event deserves a special cake. Our mission is to help you translate your ideas into a beautiful, delicious, and unique work of art that will captivate you and your guests.

Orders may be placed by completing our Online Order Form.

A 50% non-refundable deposit is required to reserve your date. Orders are accepted on a first-come, first-served basis.

Pricing is determined by the cake’s complexity, size, level of detail, and overall design. Our minimum order price for custom cakes is $175 for Italian meringue (suspiro), ganache, and buttercream cakes, and $300 for fondant cakes. The smallest cake we offer serves 15-20 guests. To secure your order, a non-refundable deposit of 50% of the total is required to reserve your date on our calendar.
 
Custom Toppers
For cake designs requiring custom toppers, such as personalized acrylic nameplates, artificial flowers, figurines, or similar items, please note that these should be provided by the customer unless otherwise arranged. We are pleased to facilitate ordering custom toppers on your behalf for an additional fee; however, this service must be requested and confirmed at the time of placing the order.

For custom orders, we recommend placing your order 1-2 months in advance to ensure availability.

Pricing provided in a quote is valid for 30 days from the date of issuance. After 30 days, prices and availability may be subject to change.

The final balance is due one month prior to the event date. If payment is not received by this date, The Cake Studio NY reserves the right to cancel the order. Should The Cake Studio NY choose to proceed with the order despite late payment, any payments made after the final due date must be made in cash.

We accept payments via cash, Zelle, PayPal, credit cards, and through our Shopify store. Please note that we do not accept personal checks.

At The Cake Studio NY, we’re committed to bringing your vision to life. We aim to create designs inspired by the photos you provide; however, please note that exact matches of decorative styles and colors cannot be guaranteed, as each cake artist has their unique style and approach. Every cake we craft is handmade and one-of-a-kind, adding a special and personal touch to each order. The photos on our website are intended as guides, so slight variations in the final product may occur.
 
We make every effort to match fabric swatches or color samples as closely as possible. However, some colors cannot be perfectly replicated in frosting. Additionally, please note that colors in digital photos can vary between monitors and may not reflect the exact shade in person.


Reasonable modifications to cake orders—such as flavor or minor design changes—are permitted up to 30 days before the event. Requests for significant adjustments, including larger cakes or intricate designs, will incur additional fees based on the complexity and our availability to accommodate these changes. Requests for changes after this deadline are not guaranteed; however, if possible, they will also incur additional charges based on complexity and feasibility.
 
All change requests must be submitted in writing via email to info@thecakestudiony.com.  A Cake Change Order will be provided for signature to confirm any approved changes.

Cancellation & Refunds

Customer satisfaction is very important to us. If you are not fully satisfied with your order, please contact us as soon as possible. If the issue is due to an error on our part, we will take the necessary steps to make it right.

For cancellations made less than 30 days in advance, no store credit or refunds will be provided. Additionally, the 50% deposit is non-refundable, regardless of the cancellation date

For cancellations made with thirty (30) days’ notice or more, the original deposit will be forfeited. Any additional payments made will be issued as store credit only, valid for one year.

In the event of a postponement, we will make reasonable efforts to reschedule if the requested date is available. A 25% surcharge may be added to the final total at our discretion.

In the event of an unforeseen emergency or circumstance that prevents The Cake Studio NY from fulfilling its obligation—excluding cases where an incorrect address was provided by the customer or where no one is present to receive the cake—we will issue a full refund. Additionally, if possible, we will assist in finding another qualified bakery to complete your order and will cooperate in transferring materials to the new baker.

General Liability

In certain cases, cake stands, boards, or other equipment must be returned after the event. If returnable items are required, they will be specified in the “Equipment Details” section of the cake contract. If no items require return, no equipment deposit is needed, and any supports or stands may be kept or discarded after the event.
 
A separate deposit, based on the equipment’s value, is required to ensure all items are returned in their original condition and on time. This deposit is due with the final payment and will be refunded once all equipment is returned in good condition. A designated contact person responsible for returns will be listed in the “Equipment Details” section.
 
Equipment returns are due no later than seven (7) days after the event. Late, damaged, or incomplete returns may result in partial or full forfeiture of the deposit. The cost of replacing any missing or damaged items (including shipping) will be deducted from the deposit. If replacement costs exceed the deposit, an invoice for the difference will be issued.
 


While The Cake Studio NY doesn’t offer in-house delivery services at this time, we encourage customers to use convenient options such as Uber, Lyft, or other delivery services to bring their orders directly to them.
 
In the future, we plan to offer delivery to most of Long Island and select areas of Manhattan, Brooklyn, Queens, the Bronx, Westchester, and New Jersey. Once available, delivery will be curbside only (except for unassembled cakes) and will require a two-hour delivery window and a contact person at the delivery location. Delivery fees will vary based on distance, time, tolls, cake size, and factors like high-demand dates and holidays. For an estimate, please provide your delivery address when reaching out to us.
 
Please Note: Large specialty cakes may not be boxed due to their size and weight, as boxes of these dimensions are typically unavailable and impractical for safe transport.


It is the customer’s responsibility to coordinate with the event coordinator and venue staff to ensure tables are set up and ready upon cake delivery. Once the cake(s) have been placed as specified at the site, The Cake Studio NY assumes no liability for any negligence by guests, florists, caterers, photographers, videographers, or other parties, nor for any property damage or injuries that may result from the cake(s) being moved, rearranged, or tampered with, which could compromise their structural integrity.
 
Please note, that only items specified in the contract are included in the delivery. Table linens, cake servers, decorations, and additional table items are not part of this agreement.

Once a cake leaves our premises, The Cake Studio NY is not liable for any damages incurred during transport or at the event location. Whether you pick up the cake personally or use a third-party service, such as a rideshare, you assume full responsibility for its handling and safe delivery. Any necessary repairs or replacement cakes will incur additional fees.
 
Guidelines for Safe Transport
To help ensure the safe arrival of your cake, we recommend the following steps:
 
Prepare Your Vehicle: Keep the vehicle cool, running the AC if necessary, and ensure there is ample space for the cake to sit securely.
 
Use a Flat, Stable Surface: Place the cake on a clean, flat surface—ideally in the trunk of a car or SUV, rather than on a car seat. Cakes should never be transported on a person’s lap. Remove any items that could shift during travel and potentially damage the cake. Avoid clutter around the cake, and consider placing an anti-slip mat underneath for extra stability.
 
Drive Carefully: To preserve the cake’s integrity, avoid sharp turns, sudden stops, and rough roads.
 
Warm Weather Precautions: For longer journeys, be mindful that certain icings or frostings, such as buttercream, may soften, especially in warm weather. Ensure the vehicle’s AC is running, and never leave a cake in the car.
 
Lifting and Handling the Cake
When carrying the cake, place both hands beneath the cake board to evenly support its weight. Cake boards may flex underweight, which could cause cracks in buttercream or fondant if not fully supported.
 

Please note that cakes may contain non-edible decorations and internal supports, including figurines, cake toppers, and crowns just to name a few, which are for display only and must be removed before serving. Even decorations made with edible materials may include non-edible parts for support. Before serving, ensure all non-edible components are carefully removed.

Real Flowers
We do not use real flowers in our cakes. If real flowers are added to the
cake(s) after delivery, The Cake Studio NY is not liable for the cake’s
suitability for consumption, potential contamination, or any compromise to its
appearance or structure. Please be aware that real flowers may carry
pesticides, insects, dirt, or other contaminants.

Cakes should be kept cool, ideally at 65-70°F, and away from direct sunlight or heat sources. During warmer months, please ensure cakes are stored in a cool, air-conditioned environment.

The customer acknowledges that outdoor settings are less suitable for cakes, as they may expose them to insects, debris, and potential damage. THE CAKE STUDIO NY is not responsible for any damage caused by natural outdoor conditions, including heat, wind, humidity, uneven surfaces, or insects/debris. Cakes should not be placed in direct sunlight or in temperatures exceeding 70°F.

For celebrations involving a “cake smash,” please place a specific “cake smash” order. Do not use our regular cakes for smashing as they may contain wooden dowels or other supports, which could cause injury. The Cake Studio NY is not liable for injuries resulting from “smashing” cakes not designed for this purpose.

Transport: Fondant, buttercream, and ganache-covered cakes are kept refrigerated until pickup to enhance stability during transport. Drive carefully with the car AC on.
At the Party Venue: Allow cakes to reach room temperature before serving for the best flavor and texture.
Special Ingredients: Cakes with fillings such as custards, fresh fruit, whipped cream, or cream cheese frosting should not be left out for more than 2 hours.
Leftovers: Refrigerate leftovers, and if you prefer them at room temperature, briefly warm in the microwave for a few seconds (timing may vary based on your microwave).

1. Remove any candles, decorations, cake toppers, cake dowels, and sugar paste plaques (if applicable) before slicing your cake.
2. Refer to the cake portion guide if you need help working out the number of slices.
3. Layer cakes are best sliced with a large plain-edged kitchen knife.
4. Cold buttercream or ganache can stick to a knife and make the cake crumble when slicing. To ensure neat, smooth slices, simply have a jug with hot water and a kitchen cloth at hand to dip and wipe the knife blade regularly between slices.
5. To lift your slice off the cake board, use a cake slice lifter or palette knife.

All our products are made in a kitchen that handles nuts, gluten/wheat, dairy, eggs, and soy. Please note that we are not a nut-free or dairy-free facility.

Frequently Asked Questions

Orders may be placed online, by completing our Online Order Form. We recommend clients to place their custom cake orders as soon as they confirm the date of their event to ensure availability. Also, certain designs may require more time.

Ganache is a rich blend of melted chocolate and heavy cream, ideal for icing cakes, fillings, and various desserts. It can be made with white chocolate or infused with different flavors. Perfect for warmer months, ganache adds stability, making cakes sturdier.

Italian meringue, known in Spanish-speaking countries as “Merengue Italiano” or “Suspiro,” is a stable, smooth meringue made by slowly adding hot sugar syrup (at 242°F) to whipped egg whites that resemble shaving cream. The mixture is then beaten until it becomes thick and forms firm, glossy peaks. This fat-free meringue is ideal for cake coverings and intricate piping. It is also great during warmer months as it holds up better than buttercream, which contains fats. However, cakes frosted with Italian meringue cannot be covered with fondant.